FAQ

NAGAD is the digital financial service of Bangladesh Post Office. NAGAD is a dynamic and secure Digital Financial Service that facilitates customer's daily financial transaction needs like Cash In, Cash Out, Send Money (P2P), Mobile Recharge etc. NAGAD is also going to bring attractive new products and services.

Uddokta is the NAGAD Authorized business person, conduct the last mile retail customer transaction. That retailer point is called Uddokta Point.

Yes, you can do transaction 24/7 using NAGAD.

Usually, it takes couple of seconds.

Cash In is process to deposit money into your NAGAD Account.

You can Cash out from your nearest Nagad Uddokta Point.

Step 1: Please check with your Uddokata, whether you provide correct account number or not. Step 2: Please check your Profile Limit & Profile Status. Step 3: If there is everything fine then please communicate with our customer service hotline 16167

Withdrawing money from your NAGAD Account.

You can Cash out from your nearest Nagad Uddokta Point.

Step 1: Please check with your Uddokata whether you provide correct account number or not. Step 2: Please check your Profile Limit & Profile Status. Step 3: If there is everything fine then please communicate with our customer service hotline 16167

You can recharge mobile connection in both ways respectively through NAGAD App and dialing USSD *167#

Yes, you can recharge others’ mobile number through NAGAD account.

Currently NAGAD Account Holder can recharge for Grameen Phone, Robi, Teletalk & Airtel through Nagad Wallet Balance.

Minimum mobile recharge amount is BDT 10 and Maximum recharge amount is BDT 1,000 for a particular transaction.

Transferring money from one NAGAD Account to another NAGAD Account.

In the event of any incorrect transactions through Nagad, all responsibilities lie with the customer/sender. In the event of money being sent by the customer to an unintended Account, Nagad has no authority to reimburse the customer without any direction of the court, or the consent of the recipient.

To get all the services, you need to have a NAGAD account.

Any Bangladeshi National Age 18 years or above Having valid Photo National ID/Driving License/Passport can open Nagad Account.

No, opening an Account is completely FREE.

D-KYC self-registration facility is available in your NAGAD Apps. Please download the NAGAD Apps from PlayStore/ App Store and register the NAGAD account from there by following the instructions given in Apps. You will require only NID Card (Original Copy) and your own photo (selfie) for account registration. One account can be registered against one valid NID.

Yes, you need a mobile connection to register and avail the services.

Through one valid NID/Passport/Driving License one NAGAD Account can be registered under one valid mobile connection.

You can know your transaction limits through calling NAGAD Customer Service Hotline 16167

No, it is absolutely free of charges.

You need to submit the Filled out KYC with correct information and supporting documents. Post that KYC will be verified by NAGAD Authority.

No, you can use your existing Grameenphone, Robi, Airtel, Banglalink and Teletalk SIM Card to open a Nagad account.

No, there is NO need to have a bank account to use Nagad.

Yes, they are same.

If you enter the wrong PIN 3 consecutive times, your PIN will be temporarily blocked and you will have to contact the NAGAD customer service hotline 16167 to prove your ownership and unblock the PIN.

Please do not share the PIN and account related secret information with others.

You will get an instant flash notification (in USSD and App) and a Confirmation SMS after each transaction.

You can call to the call center & block the account upon proper verification.

Service charges will be deducted from your Account balance automatically; therefore, you do not have to pay in cash to the Agent.

No initial deposit amount required.

In case any dispute arises, please inform NAGAD immediately. NAGAD team will address your concern and provide you with a neutral and cost effective mean of settling the dispute quickly.

In this scenario, please contact with NAGAD Customer Service Hotline 16167

You can share the details immediately with us via Call Center/Email/FB. Concern Team will take necessary action. Aside, please communicate with Law Enforcement Agencies as soon as possible.

Clear handset Temporary Memory, clear the app cache memory and clear the app data. Then try again, If the problem exists please reinstall the app once by downloading from play store/app store Even if your problem exists please contact to Nagad Hotline 16167

365 days, Day Night 24/7

*167# and it is accessible from Grameen Phone, Robi, Airtel, Banglalink & Teletalk mobile network operator.

NAGAD App is available in Play Store and App Store.

No, it is absolutely free of charges.

Short Code: 16167 Long Code: 096-096-16167 Email: info@cv.nagad.com.bd Facebook: MYNAGAD (Verified Page) https://www.facebook.com/MyNagad/

Short Code: Standard landline charge will be applicable. Long Code: Off-Net Call Charge will be applicable.

You can open a new account with your new number.

This is a secret number like a password to secure your Nagad Account.

Device Registration Code is one time security code. When you install the NAGAD app in a new device, then Security Code generated which can be used only once untill the validity.

Authorization Code is one time security code. When you reset your PIN, then Authorization Code generated which can be used only once utill the validity.

A system generated unique reference number against each transaction that is preserved as identification.

Virtual Card Number is a system generated Unique ID Number which is generated after creation the NAGAD account.

NAGAD is the digital financial service of Bangladesh Post Office. NAGAD is a dynamic and secure Digital Financial Service that facilitates customer's daily financial transaction needs like Cash In, Cash Out, Send Money (P2P), Mobile Recharge etc. NAGAD is also going to bring attractive new products and services.

If you are a Bangladeshi Citizen of 18 year or above, please visit your nearest NAGAD Uddokta Point with original Photo ID (National ID / Passport / Driving License) & Photocopy of your Photo ID (National ID / Passport / Driving License) and one copy of passport size photograph to open an account. Make sure that the number against which NAGAD account will be opened is with you while visiting our Uddokta point.

D-KYC self-registration facility is available in your NAGAD Apps. Please download the NAGAD Apps from PlayStore/ App Store and register the NAGAD account from there by following the instructions given in Apps. You will require only NID Card (Original Copy) and your own photo (selfie) for account registration. One account can be registered against one valid NID.

To get all the services please dial *167# from your phone. Moreover, you can install NAGAD app from the Play Store/ App Store to get the services. To install NAGAD app please click here: onelink.to/nagadapp

One customer will be able to cash in from a maximum of BDT 30,000 and cash out a maximum of BDT 25,000 in a day, by a maximum of 5 transactions. Moreover, Monthly one customer can do a maximum of BDT 200,000 cash in by a maximum of 25 transactions and can do a maximum of BDT 150,000 cash out by a maximum of 20 transactions. No charge will be required for the cash in. If the Cash Out transaction amount is 2,100 taka or more, the charge will be 9.99 taka per every 1000 taka (without vat) through the app and 12.99 taka per every 1000 taka (without vat) through USSD, and if If the Cash Out transaction amount is less than 2,100 taka the charge will be 15.22 taka per every 1000 taka (without vat) through the app and 16.09 taka per every 1000 taka (without vat) through USSD. By using “Send Money”, one customer will be able to send a maximum of BDT 25,000 per transaction to another NAGAD customer. One customer will be able to send BDT 25,000 per day within a maximum of 50 transactions and BDT 200,000 per month within 100 transactions. Every time the customer will be charged 5 Taka to send money using USSD (*167#), but no charges will be applicable to send money by using NAGAD app. For Mobile Recharge a customer can recharge a maximum of BDT 10,000 per day within a maximum of 50 transactions and BDT 100,000 per month within 1,500 transactions but not more than BDT 1,000 for each transaction.

Please download NAGAD updated App from Play Store/ App Store and search your nearest NAGAD Uddokta location by clicking on “Store Locator” option.

Please use merchant locator to check your nearest merchant point. Please click here to check your nearest merchant point:

Thank you for showing interest. To be an Uddokta you have to have a shop, trade license and national identity card(NID). If you have these documents, please provide us with your name, mobile number and store address through Facebook message. If there's any business requirements our related team will contact you.

Sorry, to be an Uddokta you have to have a shop, trade license and national identity card(NID).

Please contact regional sales manager of Nagad in your area or assigned distributor for updated status of your application.

Kindly email us your CV at info@cv.nagad.com.bd

You can avail our service by using "NAGAD" app on your android device. To install NAGAD app please click here: http://bit.ly/NagadApp

To know available offers please visit this link:

Kindly call the following numbers to get help and support from our Customer Service Center: 16167 or 09609616167.

Please mail us at info@cv.nagad.com.bd

Please communicate our customer care hotline 096 096 16167 or 16167 for details about NAGAD Profit.

Sorry, you can only deposit Taka in your NAGAD account.

Nagad has brought Bill Pay Services to make your life easier and save your time. From now on, you do not have to wait in a long queue to pay electricity, water, gas, and other utility bills. You can now pay your bills through Nagad bill pay service whenever you want, whether you are home or out of the home.