FAQ for App

Uddokta is the NAGAD Authorized business person, conduct the last mile retail customer transaction. That retailer point is called Uddokta Point.

Yes, you can do transaction 24/7 using NAGAD.

Usually, it takes couple of seconds.

Cash In is process to deposit money into your NAGAD Account.

You can Cash out from your nearest Nagad Uddokta Point.

Step 1: Please check with your Uddokta, whether you provide a correct account number or not. Step 2: Please check your Profile Limit & Profile Status. Step 3: If there is everything fine then please communicate with our customer service hotline 16167

Withdrawing money from your NAGAD Account.

You can Cash out from your nearest Nagad Uddokta Point.

Step 1: Please check with your Uddokta whether you provide correct account number or not. Step 2: Please check your Profile Limit & Profile Status. Step 3: If there is everything fine then please communicate with our customer service hotline 16167

You can recharge mobile connection in both ways respectively through NAGAD App and dialing USSD *167#

Yes, you can recharge others’ mobile number through NAGAD account.

Currently, NAGAD Account Holder can recharge for Grameen Phone, Robi, Teletalk & Airtel and Banglalink through Nagad Wallet Balance.

Minimum mobile recharge amount is BDT 10 and Maximum recharge amount is BDT 1,000 for a particular transaction.

Transferring money from one NAGAD Account to another NAGAD Account.

In the event of any incorrect transactions through Nagad, all responsibilities lie with the customer/sender. In the event of money being sent by the customer to an unintended Account, Nagad has no authority to reimburse the customer without any direction of the court, or the consent of the recipient.

To get all the services, you need to have a NAGAD account.

Bangladeshi National Age 18 years or above Having valid Photo National ID/Driving License/Passport Currently Grameen Phone, Robi, Airtel, Banglalink and Teletalk subscribers.

No, opening an Account is completely FREE.

To any Nagad Uddokta point.

Yes, you need a mobile connection to register and avail the services.

Through one valid NID/Passport/Driving License one NAGAD Account can be registered under one valid mobile connection.

You can know your transaction limits through calling NAGAD Customer Service Hotline 16167